Do passengers remember only negative events?

[vrapp]

Hello,

wondering, how realistic is that the passengers remember the turbulence during the takeoff 8 hours ago, but forget all the movies, foods
and drinks in 10-15 minutes after fed? I mean, remember/forget in terms of the "final score".

regards

[Canada_Boy]

For me the passengers foget about tubulance about 20 mins after i encounterd some. Perhaps you were still ecountering some 8 hours
later.

sometimes I give my passengers a little drink or sandwhich at about 7 to 8000 feet before I desend so their still happy
(only if i make a mistake and have to redeem some points)

[DanSteph]

Fear is difficult to forget, one that experience a big fear during sometime will not be
happy until they escape the root cause of their fear.

Anyway fear level slowly decrease based on time and level of fear, what never disapear
is the impact of this fear on the level of satisfaction, we all know people that recall a
turbulent flight years after.

Anyway some drink and food can restore the satisfaction unless the fear was really
big.

Dan

[Anastasios]

This is true in real life as well.

People always remember negative things and they almost never remember positive things.

(This is also a method used by some companies. Don't try to do everything perfect, but make some mistakes. Then find a PERFECT
solution for the problem! This is wat people WILL remember. So that's better for your reputation then just doing everything correctly).

Anastasios.

[Brian F.]

But seriously, how many times have people really been scared during minor turbulence?

Case in point, I flew (for real) 12 times in the last 2 weeks. Each flight we had minor turbulence that lasted maybe 3-5 mins. Not 1
person showed any sign of concern at all.

DanSteph wrote:
Fear is difficult to forget, one that experience a big fear during sometime will not be
happy until they escape the root cause of their fear.

Anyway fear level slowly decrease based on time and level of fear, what never disapear
is the impact of this fear on the level of satisfaction, we all know people that recall a
turbulent flight years after.

Anyway some drink and food can restore the satisfaction unless the fear was really
big.

Dan

[Airliner]

Not 1 person showed any sign of concern at all.

Presumption: You had the capacity to observe EVERYONE on the aircraft. Maybe if it was a B1900, you could.

Presumption on my part - it was a larger aircraft.

Anyway, for those who are not frequent flyers, a little minor turbulence can be unsettling. I remember my first trans-Atlantic flight on a BA
B757-300. We had minor turbulence but to me, it was not minor. I couldn't sleep! Then again, I wasn't used to flying. It had
been something like 5-10 years since my last flight. I think the 9% fear level is quite appropriate, as this would represent that percentage
who are startled by everything.


Side note: I still vividly recall my last flight: BA B744 from LHR-BOS, early 1990's. I think one of the flight attendants was flying the
approach! 45% bank left, 45% bank right, back left, BANG! Touchdown! (NO KIDDING SHERLOCK!) Oxygen deployed and the left wing
nearly made contact with the ground as it, "flapped!"

If Star Wars episode II had been released, I would have been able to quote Obi-Wan yet again:

"Oh, not good!"

[m1r3o]

Anastasios wrote:
This is true in real life as well.

People always remember negative things and they almost never remember positive things.

(This is also a method used by some companies. Don't try to do everything perfect, but make some mistakes. Then find a PERFECT
solution for the problem! This is wat people WILL remember. So that's better for your reputation then just doing everything correctly).

Anastasios.

Yes that's true! I have already experienced one time!

[Brian F.]

30 passengers, it was pretty easy to notice.

Airliner wrote:

Not 1 person showed any sign of concern at all.

Presumption: You had the capacity to observe EVERYONE on the aircraft. Maybe if it was a B1900, you could.

Presumption on my part - it was a larger aircraft.